Shipping policy
Shipping Policy
Thank you for shopping with Lixi Pro.
Shipping Locations
We currently ship to addresses within Canada only. At this time, we do not offer shipping to the United States or other international destinations.
Shipping Rates
We offer the following shipping options:
Ontario
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Standard Shipping: Flat rate of $30.00 CAD on orders under $150.00 CAD
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Free Shipping on orders of $150.00 CAD or more
Shipping rates are automatically calculated at checkout based on the delivery province.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or statutory holidays will be processed on the next business day.
Delivery Times
Estimated delivery times within Canada are:
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Ontario: Approximately 3–5 business days
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All Other Canadian Provinces and Territories: Approximately 5–10 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination and shipping carrier.
Order Tracking
If tracking information is available for your shipment, it will be provided once your order has been fulfilled and shipped.
Shipping Delays
Lixi Pro and Porky's BBQ, Hearth & Spa are not responsible for delays caused by shipping carriers, weather conditions, labour disruptions, customs processing, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
Damaged or Lost Packages
Please inspect your order upon arrival. If your order arrives damaged or if you believe your package has been lost in transit, please contact us as soon as possible so that we can assist you.
Contact Us
If you have any questions regarding shipping, please contact us at:
Lixi Pro
Porky's BBQ, Hearth & Spa
1075 Sarnia Rd
London, ON N6H 5J9
Canada
Email: info@porkys.ca
Phone: (519) 657-5000